Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at info@2plusa.com.

✅ Exceptions / non-refundable & exchange items
We understand that certain items, such as earrings and hair items, cannot be refunded or exchanged due to hygiene reasons. Additionally, we regret to inform you that we are unable to accept refund or exchange on sale items or gift cards.

✅ Order cancellation

Please note that our order cancellation policy states that all sales are final. Once an order has been fulfilled, we are unable to cancel it or process refunds for change of mind.

We appreciate your cooperation. Here are the steps to follow:

1. Notify us: Please email us at info@2plusa.com with your order number, reason for the return, and whether you would like a refund or store credit. Please note that returns will need to be sent to the following address: Shop 2128/175 Maroondah Hwy, Ringwood VIC 3134.
2. Return eligibility: To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
3. Return shipment: If your return is accepted, please post the item back within 14 days of purchase, in its original condition (unworn, unwashed, and with all tags attached), at your own cost. Please note that items sent back to us without first requesting a return will not be accepted.
4. Return processing: We will notify you once we have received and inspected your return. We will then inform you if the refund is approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return and you haven't received the refund, please contact us at info@2plusa.com.
   
   

✅ Damages and issues
We apologize for any inconvenience caused if you have received a faulty or damaged item.

We are committed to resolving this issue for you. Please follow the steps below:

1. Contact us: Immediately email our customer service team at info@2plusa.com to report the faulty or damaged item.
2. Provide details: Attach a photo of the faulty and unworn item received within 14 days of the tracking being marked as delivered. This will help us assess the situation accurately.

Please note that this policy specifically applies to faulty or damaged items received upon delivery, provided they are unworn and reported within 14 days of the parcel being marked as delivered by the local courier service. This policy does not extend to items that have been worn or reported after this time period. It's important to note that an item is not determined to be faulty if it is damaged in the course of being worn.

Once we receive your email and assess the situation, we will be happy to assist you with a replacement for the faulty or damaged item. Our goal is to ensure your satisfaction with our products and services.

Exchanges

✅ Exceptions / non-refundable & exchange items
We understand that certain items, such as earrings and hair items, cannot be refunded or exchanged due to hygiene reasons. Additionally, we regret to inform you that we are unable to accept refund or exchange on sale items or gift cards.

If the sizing is not quite right, we are happy to assist you with an exchange. Here are the steps to follow:

1. Let us know: Please email us at info@2plusa.com and provide your order number along with the reason for the exchange.
2. Post the item back: Within 14 days of purchase, please return the item in its original condition (unworn, unwashed, unsoiled, with all tags attached) at your own cost.
3. Verification process: Once we receive the item, we will check that everything is in order.
4. Exchange processing: After verifying the item, we will process the exchange as soon as possible and send you the desired size. If the requested size is sold out, we will provide store credit instead.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any further questions or require additional assistance, please do not hesitate to reach out. You can always contact us at info@2plusa.com for any return-related inquiries. Thank you for your understanding, and we look forward to resolving this matter for you.