Kitty Face Pals

• Store your jewellery in a cool, dry place, preferably in the resealable bag or provided pouch to prevent scratches and tarnishing.

• Avoid exposing your jewellery to harsh chemicals, perfumes, sanitizer, or lotions as they can damage the precious metals and gemstones.

• Remove your jewellery before engaging in physical activities or sleeping to prevent accidental damage.

• Gently clean your jewellery with a soft cloth to remove dirt or fingerprints.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at info@2plusa.com.

✅ Exceptions / non-refundable & exchange items
We understand that certain items, such as earrings and hair items, cannot be refunded or exchanged due to hygiene reasons. Additionally, we regret to inform you that we are unable to accept refund or exchange on sale items or gift cards.

➡️ For more detailed information regarding refunds and exchanges, please consult the 'Return Policy' page.

At 2plusA, we offer free shipping on domestic orders over A$75! For detailed information on shipping fees for other regions, please refer to our shipping page.